Yes, absolutely! Once your item has been dispatched, you will receive tracking information via email. This will allow you to monitor the journey of your PlayFaire treasures right up to your doorstep.

No. Currently PlayFaire services UK shoppers only.

For orders placed before 2 pm, we offer next-day delivery. For all other orders made Monday to Friday, we aim to deliver within 1-2 days. We understand how eager you are to receive your PlayFaire treasures, and we always do our best to ensure they reach you promptly.

The shipping costs vary based on the weight and dimensions of the products ordered as well as the destination. To get an accurate estimate, simply add the items to your cart and proceed to checkout. Before payment, you'll see a breakdown of the shipping charges applicable to your order.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We understand that sometimes you may need to make changes to your order. If you need to edit or cancel an order, please contact us immediately. While we'll do our best to accommodate your request, please note that once an order has been dispatched, we can't make changes or cancel it. In such cases, you can always return the product based on our returns policy.

Yes, indeed! New customers are warmly welcomed to PlayFaire with a 10% discount on their initial order. Simply subscribe to our newsletter, and aside from your exclusive discount, you'll enjoy early access to sales, glimpses of our newest additions, special promotions, and curated delights we're certain you'll love. Embark on your PlayFaire journey by subscribing here: https://www.playfaire.com/newsletter. Kindly note, our rewards and promotional codes are applicable exclusively to full-priced items.

At PlayFaire, we accept a variety of payment methods for your convenience. This includes major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. Our goal is to provide you with seamless and secure options to complete your purchase.

Your security and privacy are of paramount importance to us. PlayFaire's website employs state-of-the-art encryption and security measures to ensure that all your personal and payment information is protected. You can shop with confidence, knowing your data is securely handled.

To apply a promo code, simply add your desired items to the cart. When you're ready to checkout, you'll find an option to enter your promo code. Input the code, and the discount will be applied to your total. If you face any issues, our customer service team is just a click away to assist you.

Our promotional offers are typically limited to one code per order. However, it's always worth checking the specific terms and conditions of each promo code, as there might be occasional exceptions.

At PlayFaire, we love to treat our community! While we uphold the value and craftsmanship of our products, we also run seasonal promotions, holiday sales, and special event discounts throughout the year. To stay updated on our latest offers, we recommend subscribing to our newsletter or following us on our social media channels. Sign-up to keep in the loop: https://playfaire.co.uk/pages/newsletter

At PlayFaire, customer satisfaction is our utmost priority. If for any reason you're not delighted with your purchase for free, you can return it within 90 days of receiving the item, provided it's unused and in its original packaging. Exchanges are subject to product availability. If the product you want is out of stock, we'll offer a refund or store credit, whichever you prefer.

Returning a product with PlayFaire is a breeze. Inside every delivered order, you'll find a returns label. Should you decide to make a return, simply re-box the item in its original condition and affix the provided returns label over the old one, then pop down to your local post office to initiate the return to PlayFaire HQ. No extra steps or costs; we've made the process as straightforward as possible for you.

We apologize for the inconvenience. If you receive a damaged item or an item you didn't order, please contact our customer service immediately. Provide details and, if possible, photos of the damaged/incorrect item. We'll arrange for a replacement to be sent out or issue a refund, based on your preference.

Your feedback is invaluable to both us and our community! To leave a review, find the product on our website and scroll to the 'Customer Reviews' section. Click on "Write a Review", rate the product, share your thoughts, and hit submit. We appreciate the time you take to share your experiences and insights.

Absolutely! We love hearing from our community. If there's a particular toy or brand you'd love to see in our collection, please reach out via our "Contact" page. While we can't guarantee we'll stock everything, we always consider your suggestions as we continually expand and refine our product range.

Absolutely! At PlayFaire, we believe in celebrating craftsmanship and originality. We're always keen to collaborate with independent artisans who share our vision for sustainable, high-quality toys. If you or someone you know crafts exceptional playthings, feel free to get in touch.

Yes, we do. Recognizing the importance of educators in shaping our children's futures, we offer special discounts for bulk purchases intended for educational settings. Please contact our team for more details on these exclusive educator offers.